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Replying to:
MaryAnn_E
QuickBooks Team

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Hi there, @DanOR.

 

 

Let's make sure that the setup of the inventory is accurate. You'll want to check each transaction on the reports to verify the quantities.

 

Also, you can attach the screenshot again for visual a guide. If the same things happen, let's perform some troubleshooting steps to get this fixed.

 

There are times that the browser stores accessed data, thus causing websites, like QuickBooks Online (QBO), to act weirdly. Let's try logging in to your QBO account using a private browser and run the reports.

 

Here's how:

 

  • Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox. 
  • Press Command + Shift + N for Safari. 

 

If this works, it means that you need to clear the browser's cache so the system can start fresh. 

 

If you get the same result while using a private browser, I recommend switching to a different one.

 

Stay in touch with us if you have other questions. We're always willing to help. Take care! 

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