I can help you with that, Gail.
QuickBooks Desktop requires you to enter admin credentials when updating the payroll setup. To successfully change your UC rate, please make sure to login as an administrator in the program.
If you've forgotten your username and password, you can use the Automated Password Reset Tool to reset your admin credentials in any version of QuickBooks Desktop for Windows. Here's how to do it:
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- Download the Automated password tool for QuickBooks Desktop.
- Enter the license number and business information you used upon registering QuickBooks, then click Next.
- Follow the onscreen instructions, then accept the license agreement to download the tool.
- If it asks you to run or save the file, choose Save and save it to your desktop.
- Run the Automated Password Reset tool and then enter the token number you've received via email.
- Select the appropriate QuickBooks version from the QuickBooks Desktop Products drop-down menu.
- Click Browse for Company File, and then choose the company file you want to reset the password for.
- Enter the user name, then type and confirm the new password.
- Click Reset Password to complete the process.
Additionally, here's an article that you can read to be guided in updating in y our State Unemployment Insurance (SUI) rate in QuickBooks.
Our doors are always open to assist you with any concerns or questions you may have. Looking forward to helping you out again.
