Thank you for trying the steps, InOD-Ron.
At this point, I would recommend contacting our Support team, so they can check this out further. They can use a screen-sharing tool to see you creating a backup and to check the root cause of the issue.
- Click on Help and type a short message about migration.
- If you get suggested topics, type in I still need a human.
- If you get suggested topics again, choose I still need a human.
- Choose Contact Us.
Let me know if you have other questions in mind. Have a good day!
