I have using QuickBooks since 1997. I am the owner and (now) only employee of my firm, yet I show up twice in my account. Once as the Primary contact and again as an authorized user. I cannot login as the authorized user, thus I'm told that I'm not authorized to access MY account for MY business. Attempts at reaching support are an endless and repeating loop to nowhere. Apparently, speaking to a human being is not possible at intuit....unless you want to buy something. As a last ditch effort, I'm posting on this thread that I stumbled upon after wasting well over an hour. If anyone at intuit cares to assist me in correcting this issue, which incidentally a sales rep told me was fixed last year, please feel free to call me at [removed].