Hey there, lagessea.
Thank you for dropping by the Community. In this specific case I would suggest reaching out to our support team, as the steps you listed should provide you with the ability to switch between company files. To reach our support team, follow these steps:
How to get a call or chat from us:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk and then choose a way to connect.
Phone support may be limited due to volume.
How to message us outside of the product:
If you can't get into your product, we can still help. You can Message us to chat online with a QuickBooks expert.
If you for any reason you have to set up a new company file, you can follow this link for additional information: Start a new company file with data from your existing file.
Thank you for your time and please, feel free to post here if you have any other questions.
