I appreciate your time chiming in this thread, chaneymillerinc.
If you have access to the phone number on file, you'll want to send a request to recover your account. Go to If you no longer have access to My Account and your current email address section in this article: Update the email address you use for QuickBooks Desktop.
Otherwise, reach out to our Customer Care Team to update the information. Before doing so, please check out our support hours here.
- In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
- In the Have a Question window, click the Contact Us link at the bottom.
- From the Contact Us page, select any topics.
- Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.
Please feel free to reply on this thread if you need anything else or you have other concerns with QuickBooks Desktop. Take care.
