I appreciate the detailed information, @silvianjim
I have an idea about why you're unable to create an Accountant's Copy on your server computer. One of the possible causes is the damaged data file. To isolate the error, you can repair your company file using QuickBooks File Doctor. Let me walk you through how.
- In your server computer, close QuickBooks.
- Download and install QuickBooks Tool Hub. Then, save the file somewhere you can easily find.
- Open the file you downloaded (QuickBooksToolHub.exe). Follow the on-screen steps to install and agree to the terms and conditions.
- When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
- From the tool hub, select the Company File Issues tab.
- Choose Run QuickBooks File Doctor. It can take up to one minute for the file doctor to open.
- In QuickBooks File Doctor, take your company file from the drop-down menu. If you don’t see your file, hit Browse and search to find your file.
- Tick Check your file (middle option only) and then Continue.
- Enter your QuickBooks Admin password and then Next.
Once the scan finishes, open QuickBooks and your company file and create an Accountant's Copy again.
For more recommended solutions, check out this guide: Troubleshoot Accountant File Transfer service issues.
Let me know how it goes or if you still have questions or concerns. Feel free to comment below and I'll be happy to answer them for you. Have a great rest of the week.
