I appreciate you for joining this thread and for performing the given steps above, @kastrup.

To address this issue right away, I recommend reaching out to our support team. They have the tools to check your account securely and perform a screen-sharing session to pinpoint its root cause.

You can follow the steps given by my colleague MikiD to get in touch with our support team.

Also, I want to ensure your issue gets prioritized Hence, I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBO support.  

 If there's anything else I can help with, please don't hesitate in sending a response. Have an awesome weekend!