Hi there, @gtobias.
Thank you for posting in the Community. I'd be happy to get you to the right support to get this resolved.
Congratulations on completing the ProAdvisor certification. You're correct. You don’t need an accounting or bookkeeping background or any type of formal education to take the certification exam.
To become a certified QuickBooks Online ProAdvisor, you must successfully pass a 55-question exam with a passing score of 80 percent or better. To verify why you need to send an additional document, I'll need to pull up your account. However, I cannot do it in the Community for security purposes.
I recommend calling our phone support. They have the tools to check your account in a secure environment and help you get to a resolution in no time.
Here's how to contact for support:
- Go to this link: https://help.quickbooks.intuit.com/en_US/contact
- Choose QuickBooks Accountant.
- Click the Search for something else button.
- On the box, type ProAdvisor.
- Scroll down then click the Get Phone Number button.
Please visit these self-help guides for more details:
That should do it. Leave a reply below if you have follow-up questions about ProAdvisor QuickBooks Certification. I'd be happy to get back here and help you again.
