Hi there, ryan15. 

Thanks for bringing this matter to my attention and for trying out the steps suggested by one of our helpful contributors, @Rustler. I'm here to guide you through ensuring that the dashboard grayed out concern on your QBO desktop app will be resolved. 

The solution given by @Rustler can generally fix issues, like this. Since none of them work for you, we'd need to dig deeper as to what's causing this. 

For us to do so, I'd recommend contacting us. Our specialists have the necessary tools to securely access your account and perform additional resolution. I suggest you also inform them about the troubleshooting steps you've already performed to avoid repetition. 

You can reach us through this link:

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Please know that we're always here to help anytime. Don't hesitate to update me on how things go. I want to ensure this matter gets resolved.