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Replying to:
RenjolynC
QuickBooks Team

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Thanks for joining us in this thread, christianallen.

 

Transactions added from the bank feeds will be listed as Cleared in both register and reconcile page. Here's a sample screenshot for reference:

 

 

To fix this, we can try to close the reconciliation page by clicking the drop-down arrow next to Save for later and selecting Close without saving. Doing this will reset all the transactions to the original state. 

 

 

Once done, enter the Ending balance and Ending date again. Then, check if you see the cleared transactions.

 

Otherwise, we can do some troubleshooting steps to rule out any browser-related issues. Open your company in an incognito or private browser. This mode will not save any browsing history.

 

Here are the keyboard shortcuts: 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

Go back to the Reconcile page. If you see the cleared transactions, open your regular browser again and clear its cache. Please make sure to close and re-open your browser afterwards. Alternatively, try using a different supported browser.

 

Please let me know how it goes or if you have other concerns. I'll be around to help some more. Take care.

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