I understand how it can be frustrating for a service not to work the way we want to be, Barbara80.

I want you to know that your voice matters and I appreciate for providing additional feedback about password concerns.

You'll want to make sure that you've correctly entered your password as they are case-sensitive. For example, having the Caps Lock key on accidentally can lead to an invalid password.

Keep me posted on how it goes. I want to ensure everything is taken care of.