Hello @mindi8,
Thanks for coming back to us. I understand what you're going through and how much effort you've tried to do some troubleshooting steps just to get back to business.
At this point, I'd recommend you contact our Customer Care team so they can thoroughly check your company file and help you fix the issue.
Here's how:
- Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
- Click Continue as a guest, then select your version.
- Choose any topic in the What can we help you with?, then select any of the available option to connect with a QuickBooks expert.
You can also click this link to contact support through chat:
https://help.quickbooks.intuit.com/prechats/offerings/QB-Desktop-ProPremier-CHAT/22240/view.
For future reference about resetting your password for QuickBooks Desktop, check out this helpful article: Reset your password for QuickBooks Desktop.
You can also follow another way to reset your password so you can access your company file. Here's an article to guide you with the steps: Automated Password Reset tool.
If you have any more questions, please don't hesitate to comment below. We're here to further assist.
