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Replying to:
RenjolynC
QuickBooks Team

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Thanks for getting back here, casa3.

 

I have some idea why you see the voided checks on the reconcile page. When voiding a check, this only changes the amount of the transaction to zero. However, QuickBooks still keeps a record of the transaction to show that it was canceled.

 

Since the checks never cleared the bank, you have the option to delete the transaction. Please note that deleting removes the transaction entirely.

 

Here's how:

 

  1. Go to Expenses > Vendors.
  2. Select the vendor's name and open the voided check.
  3. Click More located at the bottom, and choose Delete.
  4. Select Yes to confirm the deletion.

If you wish to see the record of the deleted check, you can run the Audit Log report by following these steps:

 

  1. Go to the Gear > Audit Log.
  2. Click Filter, and select the User, Date, and choose Transactions from the Events section.
  3. Select Apply
  4. Under the Event column, you will see a description of Deleted Check.
  5. Click the View link under History to see the check details.

I've got this sample screenshot for a visual guide:

 

 

Once done, you can start reconciling the account again. I'm adding this article for the instructions: Reconcile an account in QuickBooks Online.

 

To check for other guides and articles, please feel free to browse for a topic in our general support page.

 

Please feel free to add a comment below if you have any additional questions or other concerns. Take care and stay safe.

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