Hi @goldcoastwebdesign,
I appreciate your prompt reply, as well as sharing an update on your current situation. I'll point you in the right direction for support with this issue.
Since you've already run the Verify and Rebuild tools and the result is the same, I suggest contacting our Technical Support team for further assistance.
Here's how:
- On your QuickBooks homepage, go to the Help menu.
- Choose QuickBooks Desktop Help.
- Tap the Contact us button.
Please be advised, QuickBooks Desktop technical support has moved to live messaging. We applied this change with our users in mind. It's quicker for you to get connected to a support representative, as well as provide a secure environment to exchange account information and troubleshoot your concern.
I also suggest you view this article: AR balance on the Chart of Accounts does not match AR balance on reports. In case you encounter a time where the Accounts Receivable account in the Chart of Accounts has a different balance compared to Accounts Receivable reports.
Have other questions in mind? Place them in the comments below, and I'll get back to you.
