Welcome to the Community, Bodey.
 

You can update the primary contact on file with your QuickBooks Desktop account by accessing our Customer Account Management Portal (CAMPs).
 

Here's how:
1. Sign in to your account.
2. Scroll and locate the Primary Contact area, then click Change.
3. Choose the new one from your list of contacts.
4. Select Save and Close.
 

If your current primary contact is no longer available to make the change mentioned above, you can send a request to our account protection team. It sounds like you might've already done this, and are waiting to hear back. Once you've contacted them, you'll receive a response within three business days.
 

In the event you're not hearing from Intuit about your submission within the normal timeframes, I'd recommend contacting our Customer Care Team to see what's going on:
1. Access QuickBooks.
2. In the top menu bar, go to Help, then QuickBooks Desktop Help.
3. Click Contact Us.4. Enter a brief description of your issue in our Ask a question (or tell us what's wrong) field.5. Hit Continue.
6. You'll be provided with a few support options. Select which one works best for you.
 

Make sure to review our hours of operation so you know when you'll be able to get in touch with an agent.
 

I'll be here to help if there's any questions. Have a lovely day!