Yes, I am a single user. And, when I DO question the person at support, I do not get a clear explanation.

I understand that businesses are in place to make money. However, updates USED to come on a 3.5" floppy (remember those?!) at $30/year. I understand the cost of doing business has gone up over the last twenty years. What I do NOT understand is why Intuit is charging EXHORBITANT prices in order for me to produce Federal forms.

It is simply price gouging.

In the past, dialing that support number has done nothing for me. Tell me, would YOU keep dialing that number, just to hear somebody whom you can barely understand, try to explain something they, themselves, don't understand?!