Hi there, @Carmenv.
There's an ongoing issue with regards the My Accountant tab not showing in the left navigation menu. Our product engineers are aware of this problem, and are now working hard to fix this the soonest.
If you haven't contacted our Customer Care Team yet, I recommend giving them a call. This way, they can add you to the list of the affected users. They will also update you through email once a fix becomes available.
Here's how you can reach out to them:
- Click the Help icon.
- Hit Contact us.
- Enter "Bank balance is not updating" with your bank's name in the description, then click Let's talk.
- Choose Get a callback.
Just a heads up, due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible.
To ensure we address your concern on time, check out our support hours.
In case you need help in performing other tasks in QuickBooks Online, you can check our articles here. Make sure that the topic is set as "QuickBooks Online."
Feel free to go back to this thread if have further questions. I'll always have your back.
