Let's sort this out so you can create a new company file, Western Pacific.
I'll share some steps that can resolve unexpected results when performing tasks in QuickBooks Desktop.
First, make sure that there aren't any special characters (* or /) in the Business Name field. Otherwise, the Create Company button will be grayed out.
Second, if there are no special characters, let's update your QuickBooks is on the latest maintenance release. Here's an article that'll guide you through: Update QuickBooks Desktop to the latest release.
Once done, go back to the File menu and click New Company. Enter all the required details and check if the Create Company button is already clickable.
If you can't still click it, proceed to repairing the program. Let me share this quick guide with you: Repair your QuickBooks Desktop for Windows.
You'll also want to check out these articles in case you want to import data after successfully creating the new company file.
Keep me posted if you still need help with this. The Community is always here to guide you.
