The security of your account is one of our top priorities, jennysnider.

I appreciate you for providing us in-depth details of your concern. I'll personally share your feedback with our Customer Support Team about not receiving any phone communication and customer satisfaction survey. We'll be able to take action on improving our customer service.

In this case, you can report a security-related issue in our Online Security Center: https://security.intuit.com/index.php/report-an-issue. You can also see there some information and tips on how we protect your data and business information.

On the other hand, we are unable to initiate phone calls from the Community since this is a public forum. Just follow these steps below to reach out to our phone support team. They'll pull up your account in a secure environment and investigate what's causing this issue:

Here's how to reach them:

1. Click the Help icon on the top right. 
2. Tap the Contact Us button at the bottom. 
3. Enter a short description of your concern. 
4. Tick Continue. 
5. Choose Message an agent to connect with our support. 

I've got a link here that provides you with articles about data and security: https://quickbooks.intuit.com/learn-support/en-us/get-started/data-and-security/08?product=QuickBook....

The Community will always have your back if you need anything else in QuickBooks Online. Take care always.