Yes.  We do change our passwords regularly.  We don't reuse old passwords.  We use a combination of upper & lower case as well as a mixture of letters, numbers & special characters.  We do everything we can to keep our QBO Accountant's  accountant as safe and secure as is possible on our end.  We don't have a private server.  We expect the servers QBO uses to keep our accounts safe.  

This did not stop hackers from adding payroll checks to unknown employees and creating subcontractors and adding payments to be direct deposited.  Even while we were on the phone with QBO customer service, the hackers continued to create employees, subcontractors and payments to be direct deposited.  We changed our passwords MULTIPLE times DURING the phone call with customer service.

Unfortunately, we do not feel as if QB "has our back".  Just the opposite in fact, because our clients were instructed by QB to disconnect from us and to make sure we had "better security in place" before continuing to use our firm.  This is borderline slanderous.

We have yet to receive resolution to this issue.  In fact, the emails from QB have abruptly stopped even though the supervisor assured us that she would continue to email us the information we need to file the police report. Needless to say, we have never received any phone communication either other than the calls that we have initiated.  Ironically, we didn't receive one of your customer satisfaction surveys either.

If you have a name and number of someone in your company that can assist us, we'd welcome the information.