Thanks for the update, GingerTexas and for joining this thread, cooleytax,

Great job for performing the recommended steps provided by my colleague in this thread.

For now, the Internet Explorer browser isn't supported in QuickBooks Online. That's why you're unable to see your clients. You can use Google Chrome and other browsers to export the data to Desktop.

On the process, you'll be asked to click Install ActiveX Control Now and follow the steps to install ActiveX. If it fails, I recommend using a third-party application that will help you export and import to QuickBooks Desktop.

You can use this link to look for an application: https://quickbooks.intuit.com/app/apps/home/.

Let me know if you need additional information by commenting below. I'm always right here to help.

Thank you and stay safe!