Thank you for sharing your concern, @DJ-Picks.

Since the issue persists, I'd recommend reaching out to the QuickBooks Payments Support to help you further with this. They have the tools to pull up your account and help provide further information about it.

You can contact our merchant support through this link: QuickBooks Payments.

You can check this article to learn about customer payments: Find out when QuickBooks Payments deposits customer payments.

Also, you can visit this article for QuickBooks payment questions: QuickBooks Payments FAQ.

Let me know if you need anything else. The Community is always here to help you.