Hello, @meganAS. 

Upon checking, I can see that this issue is now marked as resolved. Our engineers have determined this is working as designed. 

This means that the payment notifications are going to the email address listed under Customer/Client Facing Email Address.

You can follow the workaround provided by Ashley H:

• Option 1: Set Customer Facing email to the email address where notifications are desired.
• Option 2: Set up a rule in the mailbox for the Customer Facing email to forward these emails to the other email address.

Let me know if there's anything else that I can help. I'm always here to assist. Have a wonderful day!