Thank you for providing details about your concern, @GuyfromMontana.
I know that you've already reached out with our support team. However, since here in the Community, we don't have the tools to check your account. I suggest contacting the QuickBooks Desktop support team again to verify the cause of your issue. They have the tools to pull up your account and review the details. Also, they will explain further what needs to be fixed with your licenses.
Here's how to contact support:
- Go to the Help tab.
- Select QuickBooks Desktop Help and click Contact Us.
- From the Description box, type in "License Questions", then hit Let's talk.
- Choose between Get a callback or Start messaging.
Moreover, to keep you updated with the latest features and business tips in QuickBooks. You can visit our QuickBooks blog. We're happy to share with you the 7 ways to be productive while working remotely using your QuickBooks software.
Let me know how it goes and leave a reply below. I'm always here to help you. Stay safe and take care always!
