Thanks for performing the troubleshooting steps and keeping me updated, Karenn18. 

It looks like the issue persists after doing so. I suggest getting in touch with our customer Support Team so they can further look into your account and look into the cause of the Filter option not showing up. 

Here's how to contact us: 

1. Go to the Help menu within QuickBooks. 
2. Click Contact Us. 
3. Enter your question something like unable to see the Filter option when customizing the report. 
4. Click Let's talk. 
5. Select either to Get the number to call us, Chat, or Get a callback. 

Please don't hesitate to post your questions here if you need anything else. Keep safe!