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Let's get you to the right support team that can help you remove the user from your QuickBooks Account, @johnelledge.
I recommend contacting our QuickBooks Technical Support Team, so they will be the ones to remove the user for you. They have tools that can modify your account in a secure environment. You can also ask for additional assistance if there are any changes made by that user.
Here’s how:
- Go to the Help menu.
- Choose QuickBooks Desktop Help F1.
- Select Contact Us.
Consider reading this article about setting up roles and hiding account balances for unauthorized users: QuickBooks Desktop Users and Restrictions.
I'll be on a lookout for any additional questions you may have. Take care.