Hi, yogabystillwater.

While the Community can provide answers and troubleshooting solutions to certain questions, there are things that only our phone support can do to resolve the problem.

Since none of the steps shared here fixes the issue, I highly recommend giving them a call again. They'll be able to do a screen-sharing session and see what's going on on your end when converting your company data.

Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf. To ensure we address your concern on time, check out our support hours.

Know that you can always visit our Help Articles page for QuickBooks Online in case you need some reference for your future tasks.

Feel free to post back again if you have any other questions. I’d be more than willing to lend you a hand.