Thanks for following up with us, @jacobycue.

I've looked further into this investigation and found some more information.

As of now, there are two options that our Engineering Team has provided for a workaround:

• Option 1: Set Customer Facing email to the email address where notifications are desired (This will result in customer's seeing this email address).
• Option 2: Setup a rule in the mailbox for the Customer Facing email to forward these emails to the other email address.

Have you tried these workaround options? If not, this can be used as a temporary solution. Rest assured, our Engineering Team is working hard on this issue. 

If you have any additional questions or concerns, please don't hesitate and leave me a Reply. I'm always here.