Hi there, @jacobycue.
The issue about customers unable to receive online payments email is still open. Our engineers are all hands on deck getting this feature working back to normal.
I want to ensure you’re in the loop for the resolution status. I suggest contacting our QBO Care Team to help sign up for the list of affected users.
Here’s how:
- Go to the Help icon at the top to select the Contact Us link.
- This will open another window where you can enter the issue/topic.
- Once done, click on the Let’s talk button to view the support information.
- Choose how you want to contact our QBO Care Team: Start messaging or Get a callback.
- To expedite the process, provide this information: INV-36832.
You’ll receive an email once there’s progress about the investigation. Rest assured, this issue is being worked on with utmost urgency.
For future reference, let me share this guide containing links to different processes you can perform using the Payment feature: QuickBooks Help.
Reach out to me if you have any other concerns or questions about the product. I’ll be right here ready to answer them for you. Have a good one.
