Let me help you get this sorted out, @wsaintonge.
The error message that you're getting indicates that the accountant is still the current master admin or the subscription was created using his login.
If there's still a way you can reach out to the accountant, it would be best to give him a call so he can remove you from the wholesale billing. This way, you will get full access back to your account once you've updated your billing info.
In addition, I recommend contacting our phone support. They can double-check your company ID and help you in removing the accountant to the company. Here's how:
- Select Help (?) at the top right.
- Click the Contact Us button.
- Enter "Error: Please try again?" in the description.
- Hit Let's talk.
- Select Get a callback.
You can also check our support hours so we can assist you on time.
Please let me know if you have any other concerns. We're always ready to help you here in the Community.
