Hey there, @Nancy302.
I hope your Monday is going great so far. There are a few basic troubleshooting steps to help resolve any issues that you may encounter when trying to log in to your QuickBooks Online account through the mobile app.
Step 1: Make sure you're using the correct QuickBooks Online app, depending on what kind of device you have. Below is a link that can take you straight to the app you need.
Step 2: Trying logging in on a browser to ensure if it's a mobile app issue or an account issue.
Step 3: Uninstall and reinstall to help the app remove any error messages or glitches that may be standing in the way.
Step 4: Turn your device off and then back on.
This is an additional link that can give you a comparison of the mobile app features between different devices.
Touch base with me after trying these steps. I want to ensure that we get this resolved as soon as possible. Enjoy the rest of your day!
