I contacted them today and was rerouted too the merchant center and regular customer support and no one could answer or do anything for me after 2 hours I was transferred again and was told I had an hour wait

How awful this is and how silly no one is trained or knows how to fix this.

This is what happens when you take away control from customers..  give us back the options on how we receive notifications so we can fix this ourselves because your personal is not trained and has no idea of what to do with this or any other issue I have had.