SarahanC, thank you for your information, but this is what has transpired. I only use QB once a year to make reports from a years worth of data. Last time used was FEB 2019. shortly after that I had hard drive crash, had to reinstall QB program and it was updated during reinstall all went well until i tried to restore company from a QBB file, that is when it asked for Password, well no password was ever set up in old back up, so how could I provide a password? that is where I am, I have a good back up from 2019 trying to get data back into new reinstall and it is asking for an  admin password which was never set up??????  Help!!!!!!!!!!  since this I have removed QB from computer, and think that I have to buy a new copy for QB Nonprofits, but this will probably not work as I have to use the Back ups I have to restore.........