I appreciate the time you've taken sharing our experience with processing 1099, @m-k-d.

Since you already followed the troubleshooting steps provided by my colleagues in this thread and still having difficulty, please reach out to our support team for further assistance. We want to help ensure that you're able to successfully complete your forms at this busy time of year.

Our representatives can investigate what's causing this behavior and provide additional troubleshooting to get your work done. Please note that our Support Team are available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM til 3:00 PM on Saturday.

If you're can't reach us at your most convenient time, callback request is also available, so you won't have to wait on the line. Here's how: 

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. From there, select the Contact Us button and enter your concern in the description box.
   
   
3. Once done, select Call us or Get a callback option.

To ensure we address your concern on time, check out our support hours.

I'd like to ensure you're taken care of, so let me know how the call goes. Add a new comment here or mention my name in the thread to notify me. I'm always here to help. Have a nice day!