TEAM MEMBER REAM's  response should NOT be at the top of this thread and should be deleted. If the downgrade option isn't showing, clicking cancel to get those options DOES NOT work, it cancels your account. THATS IT. Then you have to be swapped to 3 different departments to try to reinstate your account, without paying for the subscription that was already paid for. Each member responded with a OH NO NO that is NOT how that is done. One member did apologize for the false information. They then said well if downgrade isnt an option on any methods speculated about in this thread to call QB support. IT SHOULDNT BE THAT HARD TO DO SOMETHING SO SIMPLE, ALL OUT OF GREED...Hoping we'll say forget it, I won't downgrade right now cause I don't have the time to wait on the phone for a call for something so simple.