Hey there, @CherylWieczorek

Welcome to the Community, congrats on your first post! I can certainly help get you on the right track.

Let's give your browser a clean slate by clearing the cache and cookies. Clearing the cache and cookies for the browser is essentially like turning the browser on and off. The data collected can sometimes prevent QuickBooks from performing the best.

Here's how:

If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox, you can quickly clear cache with a keyboard shortcut. Press Ctrl + Shift + Delete at the same time on the keyboard to open the window. For a mac, use Shift + Command + Delete.

I'll be waiting for your response so we can get to the bottom of this together, thanks for reaching out.