Let’s get this fixed for you, kimalbertson.

I'd like to test out a few troubleshooting steps to resolve the issue. 

We can start by making sure you have the latest release version of QuickBooks. 

Next, try checking your company filename for special characters. Ensure there are no commas in the file name or company name.

If the problem continues, you can check out this article for additional troubleshooting steps: Sending Accountants Copy

Please give those steps a try and see how it goes. I'm still here whenever you need help.