Thanks for getting back and elaborating, LMichaelFrancis.

Since you haven't heard from us, I'm personally taking note of the issue and will make a follow-up on your behalf. For now, just check your email from time to time for any updates coming from our ProAdvisor Support Team.

In case you want to reach out to them, see the following article for future reference. It provides the contact information you need regarding your profile:

Contact ProAdvisor support.

Please know the Community has your back. If you have any other concerns, post a comment below. I’ll be right here to assist further. Have a good one.