Is there any other support that I can contact? This is obviously a QB issue since

1. It just started 11/4/19 when it previously had worked before, and

2. No one can tell me why it's happening or how to fix it. In fact no one can tell me the correct way to edit these changes in the first place. Which I would have needed to do next month as we are changing who is doing our A/R.

As instructed by several different QB support reps I have:

-changed the email in Merchant Services > Account Profile > Contact Info and that didn't work. 

-I have rebuilt the QB file and that didn't work.

-I have changed the email under Company > My Company and that didn't work.

-I have been disconnected with support and had to speak with 4 different representatives just yesterday alone. 

-I have called our ProAdvisor number to get special support that we are supposed to be able to access but am rerouted each time to a call center. 

The attached screenshot is the email I am referencing. In this article: https://quickbooks.intuit.com/learn-support/en-us/payments-account/update-business-and-account-infor... under the Update your contact information towards the bottom, QuickBooks support itself mentions "There are different email addresses associated with your Payments account. Each one receives different kinds of messages." But the article does not link to, or give any directions on how to change it! I need to be able to change the setting that this article references. I have logged into the QB Payment center online and gone through the Account, Account Profile settings and can't seem to find where to change this. It looks the same as the merchant center settings in my QB desktop. 

I was sent this article by support: https://merchantcenter.intuit.com/wapweblet/ims-mp-help/en/quark/svc_mp_email_alerts.html and it was not helpful. (I don't even have those settings it mentions in the article) I am not referencing the emails stating when my payment statement is available, or when funds are deposited into my account.