Hello there, txdot002.
I’ll do my best with helping you retrieve your files.
There are a lot of possibilities why the program lost the data. It can be it was deleted or it was missing. To verify this, you can run the Audit Trail report. First, click the Reports menu. Next, select Accountant & Taxes then, Audit Trail. Then, filter the date range and other necessary details.
To retrieve the lost transactions, we can do a wildcard search. I’ll show you how:
- Click the Start or Windows menu.
- In the Search programs and files field, look for these files:
- *.qbw (Working Files)
- *.qbb (Back-Up Files)
- *.qba (Accountants Copy Files)
- *.qbx (Accountants Transfer Files)
- *.qby (Accountants Change Files)
Afterward, open the latest and working back-up copy of your company file, and restore the data. The transactions that need to be restored are those that are not present in your OneDrive file.
Please let me know how this troubleshooting step works on your end. Thank you.
