I am having a similar issue. My email address is set up under the Account Profile > Contact Information page. I have been receiving 100% of the emails that customers made an online payment up until this Monday 11/4. Another employee has been getting 1 or 2 of these notification emails a day. I cannot figure out why? My email is in the correct box of the screenshot you shared. Her email address is associated with the payment account. Can you please help me figure out how to make sure my colleague does not get these emails? Thank you.