Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results forΒ 
Search instead forΒ 
Did you mean:Β 
Announcements
Simplify payday and set payroll to run automatically on QuickBooks. Explore QuickBooks Payroll

Reply to message

View discussion in a popup

Replying to:
SkinnyRaven
Level 8

Reply to message

The crash in QB running on El Capitan is related to a window left minimized when exiting QB. Some users have had success deleting pref files, but be advised your year version is not supported on your OS.

To delete the pref files

    1. Quit QuickBooks if it is running.
    2. In the finder hold down the option key and click on Go->Library
    3. In the Library window that opens double click on Preferences
    4. Drag ALL files of the form com.intuit.quickbooksxxxx.plist to the trash  (where xxxx is a year, like 2015, 2014, 2013, etc - make sure you delete all of them!)
    5. Relaunch QuickBooks

    View solution in original post

    Need to get in touch?

    Contact us