Welcome to the Community, @rlopez.

When an employee forgets the password when logging into the Workforce page, all they have to do is select the I forgot my user ID or password link and follow the onscreen instructions.

You can also, visit this article for more insights about accessing the Workforce: Access your paychecks. 

However, if the employee is one of your QuickBooks users, you can have him reset the password by clicking the I forgot my user ID and password option. After that, you'll be asked to enter your phone number or email address so you can receive a User ID Recovery information. From there, select the link in the notification that you receive (text message/email) to reset your User ID.

Please know that my doors are always open to help should you have any other concerns with QuickBooks. Have a lovely day ahead!