I have another workaround that we can perform, ckennedy1.
Verify Rebuild Data resolves discrepancies on reports and helps us make sure that the company file is error free.
Let me show you how:
- Close all windows opened within QuickBooks Desktop. Window > Close All.
- Select the File menu and choose Utilities.
- Click Verify Data.
- Resolve any error message and if it says "Your data has lost integrity", continue to Rebuild Data to correct the problem.
- Still from the File menu, click Utilities, then, Rebuild Data.
- Confirm to back up your company file.
- Click NO if you're asked to replace the backup.
- Wait until the backup is finished so the Rebuild Data utility tool starts.
- Click OK if Rebuild has completed.
Let's go back to review your sales order report again if there are any opened transactions that should be closed.
If you get the same thing, I'd recommend reaching out to us so we can further investigate the unexpected behavior.
- Go to the Help menu and click QuickBooks Desktop Help.
- Select Contact us.
- Enter a brief description of you concern that there are closed sales order shown in the sales order report.
- Click Continue.
- Choose to either Talk to a Specialist or Message an Agent.
Keep me updated on how this works on your end. Thanks in advance!
