This isn't the kind of service I want you to experience, @lilylulu.
Entering your login credentials when accessing the company file isn't convenient especially if you're busy managing your business. But we need to help ensure that the person attempting to access your file account is authorized.
I appreciate you telling us your feedback. Letting us know about this will also let our developers know what they need to consider in the future updates.
Also, I'd like to route you to our Customer Support regarding your refund. They can check and verify your billing information using their tools.
Here's how:
- Go to https://help.quickbooks.intuit.com/en/contact.
- Select the product and topic.
- Click the Start a Message tab.
Let me know if there's anything you need or if you have additional questions. I want to help however I can.
