Thanks for the update, Wray.
I tried replicating this on my sample file and the bill won't show up after I've fully paid it. It looks like the error persists even after performing the troubleshooting steps provided by my colleagues. I suggest reaching out to our Customer Support Team to further investigate this odd behavior.
To reach them:
- Go to the Help menu and select QuickBooks Desktop Help.
- Click the Contact us link.
- Enter a brief description that the vendor's bill still shows up in the Pay Bills window though it doesn't have any existing balance.
- Click Continue.
- Choose a way to connect with us. You can either Message an agent or Talk to a specialist.
You can also refer to these article that'll help you with your payables:
If there's anything else that I can help you with, please leave a reply below.
