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Replying to:
Rasa-LilaM
QuickBooks Team

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Thanks for reaching out to us here in the Community, @Wray.


Based on the information provided, it looks like the transaction is damaged. To resolve the issue, let’s delete and recreate the bill and bill payment.


Before proceeding, it’s always a good idea to create a backup copy of the company file. Next, open the Unpaid Bills Detail Report and double-click the bill to see the complete details.

 

Please note of the Date, Check Number and Amount. You'll need the following information when creating the transaction.

 

Now, let’s go ahead and remove it. Here’s how:

 

  1. On the Bill page, choose the Edit menu to select Edit Bill.
  2. In the Delete Transaction window, hit the OK button to confirm the process.
    bill.png

 

To delete the bill payment check:

 

  1. Open the transaction.
  2. Choose the Edit menu then pick Delete Bill/Bill Pmt-Check.
  3. Click OK to confirm the action.
    bill1.png

The following article provides detailed information when to void or delete a transaction: Bill or bill payment check.

 

Next, re-enter the bill and bill payment check using the same information from the original transaction. However, if none of these suggestions work, run the Rebuild and Verify Data utility tools to detect any issues in your company file and to correct it.

 

Here's how to rebuild:

 

  1. Go to the File tab to select the Utilities menu, and then choose Rebuild Data.
    rebuild.pngrebuild1.png
  2. When the QuickBooks Desktop Information window opens, hit the OK button.
  3. Follow the on-screen instructions to create a backup copy.
  4. Click on OK once you see the following message “Rebuild has completed”.


To verify the data:

 

  1. Go to the File tab to select the Utilities menu, and then choose Verify Data.
    verify.png
  2. Once you see receive this message “QuickBooks detected no problems with your data”, click the OK button.
    verify1.png
  3. If the tool finds an issue with your data, you’ll be prompted to Rebuild Now or View errors.
  4. Hit OK and continue performing the troubleshooting steps.


For detailed instructions, go directly to the Review Last Verify/Rebuild section to continue. Click here to view the steps.


For future reference, check out the following article: A paid bill or invoice shows on report or window of open transactions.


Stay in touch if you have any other concerns or questions. Please know I’m always ready to help you. Have a good one.  

 

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