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Based on the information provided, it looks like the transaction is damaged. To resolve the issue, let’s delete and recreate the bill and bill payment.
Before proceeding, it’s always a good idea to create a backup copy of the company file. Next, open the Unpaid Bills Detail Report and double-click the bill to see the complete details.
Please note of the Date, Check Number and Amount. You'll need the following information when creating the transaction.
Now, let’s go ahead and remove it. Here’s how:
To delete the bill payment check:
The following article provides detailed information when to void or delete a transaction: Bill or bill payment check.
Next, re-enter the bill and bill payment check using the same information from the original transaction. However, if none of these suggestions work, run the Rebuild and Verify Data utility tools to detect any issues in your company file and to correct it.
Here's how to rebuild:
To verify the data:
For detailed instructions, go directly to the Review Last Verify/Rebuild section to continue. Click here to view the steps.
For future reference, check out the following article: A paid bill or invoice shows on report or window of open transactions.
Stay in touch if you have any other concerns or questions. Please know I’m always ready to help you. Have a good one.