I've already customized reports.

I've already ascertained that there are NO outstanding invoices, balances, credit memos or anything else related to this "old" unit owner that has not been properly handled.

Yet she keeps showing up.

Again, there is NOTHING that would cause her to be seen as having any sort of balance or outstanding invoice or credit memo.

And the dates of my reports are 2019 dates, but she left in 2014.

It makes absolutely no sense to me.

And if no one has any further suggestions, then I'm just going to have to dump the reports out to Excel, hide the rows she appears in, and go on from there.

Thanks!