Hello there, @truleigh.

I see you’ve been through a lot trying to get things how they should be. Going back and forth isn’t easy, but rest assured I’m here to point you in the right direction to get this fixed. 

I've found an answer to a post with a question similar to this. Let me direct you there: https://quickbooks.intuit.com/community/Account-management/QBO-Advanced-Certification/m-p/337235#M10....

Also, please know that the Community is always available and you're more than welcome to post your questions here.

Don't hesitate to let me know if I can be of additional assistance. Have a good day.